Refund & Returns Policy – Moontopin

Effective Date: August 13, 2025

At Moontopin, we take pride in offering carefully curated, high-quality products designed to bring joy, style, and uniqueness into your life. Your satisfaction is our highest priority, and we strive to ensure that every purchase meets or exceeds your expectations. This Refund and Returns Policy explains our process, eligibility, and procedures for returning products or requesting refunds.

By purchasing from Moontopin, you agree to the terms outlined below.

1. Final Sale Policy

Many products available on Moontopin are considered final sale due to their unique, handcrafted, or personalized nature.

Returns or exchanges are only accepted if the product is:

  • Defective

  • Damaged upon arrival

  • Significantly not as described online

Please carefully review product descriptions, images, and any customization details before making a purchase.

2. Damaged or Defective Products

If your order arrives damaged or defective, please contact us within 7 days of receipt:

Provide the following information:

  • Order number

  • Detailed description of the issue

  • Clear photographic evidence of the damage or defect

Upon verification, Moontopin will offer a refund, replacement, or repair based on your preference and product availability.

3. Items Not as Described

If the product you receive is significantly different from its online description, notify us within 7 days of delivery.

We may request additional documentation or photos to assess the discrepancy.

Once validated, Moontopin will arrange for a refund or exchange at no additional cost.

4. Return Procedure

Once your return request is approved:

  • We will provide detailed instructions for returning the product.

  • Products must be returned in their original condition and packaging.

Shipping Costs:

  • If the return is due to a defective item or our error, Moontopin will cover the shipping cost.

  • If the return is due to a change of mind, the customer is responsible for return shipping fees, and original shipping charges may not be refunded.

5. Refund Processing

After receiving and inspecting the returned product:

  • Approved refunds will be processed within 7–10 business days.

  • Refunds will be issued to the original payment method used during purchase.

  • Customers should allow extra time for bank or payment processor processing.

6. Custom or Personalized Orders

Products that are custom-made or personalized are non-returnable unless they:

  • Arrive damaged

  • Are defective

  • Are significantly not as described

Please review specific terms provided at the time of purchase for custom orders.

7. Exchanges

  • Exchanges are offered only for defective, damaged, or misdescribed items.

  • Contact us within 7 days of delivery to request an exchange.

  • We will guide you through the process and provide shipping instructions.

8. Late or Missing Refunds

If you haven’t received your refund within the expected timeframe:

  • Check your bank or payment account again.

  • Contact your credit card provider or payment platform.

  • If issues persist, email us at [email protected].

9. Contact Information

For any questions or assistance regarding our Refund and Returns Policy, please reach out to our customer support team:

Moontopin
Email: [email protected]
Phone: (618) 985-3227
Website: https://moontopin.com

At Moontopin, we are committed to ensuring your shopping experience is safe, enjoyable, and satisfying. Your happiness is our highest priority, and we aim to resolve every issue with care, fairness, and efficiency.