Shipping Policy for Oliva Beauty

Last updated: September 17, 2025

This Shipping Policy explains how Oliva Beauty (“we,” “us,” or “our”) handles order processing, delivery options, timelines, tracking, customs, and issues related to shipping. By placing an order, you agree to this Policy in addition to our Terms of Service and Return & Refund Policy.

1) Processing Times

  • Order verification & handling: In-stock orders are typically processed within 1–2 business days (Monday–Friday, excluding holidays).

  • Cut-off time: Orders placed after 12:00 PM Central Time (CT) begin processing the next business day.

  • Peak seasons & promotions: During sales or holidays, processing may take longer due to order volume.

2) Shipping Methods & Estimated Delivery

We partner with major carriers (e.g., USPS, UPS, FedEx; DHL for international) and offer options shown at checkout. Estimated transit times begin after your order has been processed and handed to the carrier.

  • Standard (domestic): Typically 3–7 business days after dispatch.

  • Expedited (domestic): Typically 2–3 business days after dispatch.

  • Express (domestic): Typically 1–2 business days after dispatch.

  • International: Typically 7–21+ business days, depending on destination, customs clearance, and service level.

Delivery dates are estimates and may be affected by weather, carrier capacity, customs, or other events beyond our control.

3) Shipping Rates & Free Shipping

  • Rates: Calculated at checkout based on destination, package weight/size, and selected service.

  • Promotions: From time to time, we may advertise free or discounted shipping (e.g., “Free Standard Shipping over $X”). When active, eligibility details are displayed on-site or at checkout.

  • Multiple shipments: If your order ships in parts, you will not be charged extra beyond what is shown at checkout unless you select additional services later.

4) Order Tracking

  • Tracking link: Once dispatched, you’ll receive an email with your tracking number and a link to monitor delivery.

  • Activation time: Tracking may take 24–48 hours to update after the carrier receives the package.

  • Account portal: If you created an account, you can also view order and tracking details there.

5) Delivery Address Requirements

  • Accuracy: Please ensure your shipping address, phone, and email are correct. We are not responsible for delays or lost shipments caused by address errors.

  • Address changes: If you need to update your address after ordering, contact us immediately. We can assist only before the order is dispatched.

  • PO Boxes: Available via carriers that support PO Boxes (often USPS). Some items (e.g., oversized or restricted) may require a physical address.

  • APO/FPO/DPO: Supported via eligible services (typically USPS). Transit times vary by location and military mail routing.

  • Business addresses: Ensure any necessary details (suite, building, dock hours) are included.

6) Signature Requirement & Delivery Confirmation

  • High-value orders: We may require signature on delivery for security on orders above a certain value.

  • Carrier confirmation: If the carrier marks a package as Delivered, this serves as proof of delivery to the address provided. Please check with household members, reception, or neighbors if you can’t locate it.

7) Failed Delivery, Refused, or Unclaimed Packages

  • Carrier returns: If a package is returned to us due to an incorrect address, failed delivery attempts, refusal, or unclaimed status, we can reship after confirming details and collecting any additional shipping charges.

  • Refunds: For non-reshipment, eligible refunds are issued minus original shipping costs (unless the error was ours). See our Return & Refund Policy for details.

8) Damaged, Defective, or Missing Items

  • Inspect upon arrival: Please check your order promptly.

  • Report window: Contact us within 7 days of delivery with your order number, photos of packaging and product, and a description of the issue.

  • Resolution: Depending on the situation, we may replace, reship missing items, or refund. Keep all packaging until your claim is resolved; carriers may request inspection.

9) Lost in Transit

  • No tracking updates: If tracking shows no movement for 7+ business days (domestic) or 14+ business days (international), contact us and the carrier.

  • Investigation: We will open a trace with the carrier. Resolution time varies by carrier and route.

  • Shipping protection: If you purchased shipping insurance/protection at checkout, claims are processed according to the insurer’s terms.

10) International Shipping, Customs & Duties

  • Duties & taxes: Unless stated as Delivered Duty Paid (DDP) at checkout, international customers are responsible for customs duties, VAT/GST, brokerage, and import fees charged by local authorities or the carrier.

  • Customs delays: Clearance procedures may cause delivery delays beyond our estimates.

  • Refusals: If you refuse to pay import fees and the parcel is returned or abandoned, we may deduct associated costs from any eligible refund.

11) Restricted & Hazardous Items

Some skincare or beauty items may be regulated for air transport (e.g., aerosols, flammable products). Where restrictions apply:

  • Certain services or destinations may be unavailable.

  • Shipments may require ground service and take longer.

  • We reserve the right to cancel restricted shipments with a full refund for the affected items.

12) Split Shipments & Backorders

  • Split shipments: To speed delivery, we may split an order into multiple packages at no extra cost to you (beyond what you paid at checkout).

  • Backorders/pre-orders: Estimated dispatch dates are shown on-site or in order emails and may change due to supplier timelines. You’ll be notified if dates shift materially.

13) Title & Risk of Loss

  • Title transfers to you once payment is received in full.

  • Risk of loss transfers when the carrier confirms receipt from us for delivery to your address, subject to the carrier’s terms and any shipping insurance you purchased.

14) Holiday, Weather, and Force Majeure Delays

Severe weather, carrier network congestion, customs inspections, public holidays, and other events outside our control can impact transit time. We appreciate your understanding in these situations.

15) Order Cancellations & Changes

  • Before dispatch: We’ll do our best to accommodate changes or cancellations if you contact us promptly.

  • After dispatch: Orders already shipped cannot be modified; you may use our Return & Refund Policy after delivery where eligible.

16) Returns of Shipped Orders

For returns, exchanges, or refunds after delivery, please refer to our Return & Refund Policy for eligibility windows, item conditions, and instructions. Shipping costs are typically non-refundable unless we made an error or the law requires otherwise.

17) Contact Us

Have a shipping question, need to report an issue, or want to update an address? Reach us here:

✉️ Email: zenhato@gmail.com
📞 Phone: 414-223-5165
🏢 Address: 4545 Trouser Leg Road, Milwaukee, Wisconsin