Shipping Policy – Moontopin

Effective Date: August 13, 2025

At Moontopin, we are dedicated to providing a secure, reliable, and timely shipping experience for every order. This Shipping Policy outlines all relevant details about order processing, shipping methods, delivery timelines, fees, risk, insurance, international shipping, tracking, and assistance. By placing an order on moontopin.com, you agree to the terms outlined below.

1. Order Processing

  • Standard Processing Time: Most orders are processed within 3–5 business days after payment confirmation.

  • Custom or Personalized Orders: Items that are custom-made, engraved, or require special handling may need additional processing time. Estimated shipping timelines will be communicated at purchase.

  • Business Days: Processing excludes weekends and public holidays. Orders placed during these periods begin processing on the next business day.

  • Order Confirmation: After processing, you will receive a confirmation email containing order details, estimated shipping date, and tracking information.

  • Verification: Orders may be subject to verification for payment security purposes. Processing may be delayed until verification is completed.

2. Shipping Methods & Estimated Delivery

  • Domestic Shipping (USA): Reliable shipping with standard and expedited options:

    • Standard: 5–10 business days

    • Expedited: 2–5 business days

  • International Shipping: Available to most countries. Delivery times vary by destination and customs processing:

    • Standard International: 10–20 business days

    • Express International: 5–12 business days

  • Packaging: Every item is carefully packaged to prevent damage. Fragile or high-value items may receive additional protective packaging.

  • Shipping Carriers: We use reputable carriers to ensure safe delivery. Carrier choice depends on package size, weight, and destination.

  • Tracking: A tracking number will be emailed once your order is shipped. You can monitor your shipment directly via the carrier’s tracking system.

3. Shipping Charges

  • Calculation: Shipping fees are based on destination, size, weight, and value of your order. Fees are displayed at checkout before purchase.

  • Free Shipping Promotions: Available on qualifying orders. Details will be displayed on the website and at checkout.

  • Customs, Duties, & Taxes: For international orders, any applicable customs fees, taxes, or import duties are the responsibility of the customer. We recommend checking your country’s import regulations before ordering.

4. Risk of Loss & Insurance

  • Transfer of Risk: Once the shipment is handed to the carrier, the risk of loss or damage transfers to the customer.

  • Shipping Insurance: Recommended for high-value or fragile items. Insurance provides coverage in case of loss, theft, or damage during transit. Customers may purchase insurance at checkout if available.

  • Lost or Damaged Packages:

    • Report damaged or lost items within 48 hours of delivery (or expected delivery for lost packages).

    • Provide order number, tracking number, and photos of packaging and item if applicable.

    • Moontopin will assist in filing claims with the carrier and arranging a replacement, repair, or refund depending on availability.

5. Delivery Delays & Issues

Potential delays may occur due to:

  • Weather events or natural disasters

  • Customs inspections or clearance delays

  • Carrier processing issues

  • Incorrect or incomplete shipping information provided by the customer

Customer Support: Contact us promptly with your order number and tracking info for assistance.

Reshipment Fees: If a package is returned due to an incorrect address, customers may need to pay additional shipping fees for reshipment.

6. International Shipping Notes

  • Customs & Import Regulations: Customers are responsible for understanding and complying with local import regulations, taxes, and duties.

  • Delivery Time Variability: International shipping may be delayed due to customs processing or local postal services.

  • Currency & Payment Fees: International transactions may include currency conversion fees charged by your payment provider.

  • Restricted Items: Certain jewelry or materials may be restricted in some countries. Customers should verify compliance with local laws before purchasing.

7. Order Tracking & Notifications

  • Tracking Number: Provided via email after shipping.

  • Monitoring: Track shipments using the carrier’s official tracking website.

  • Update Delay: Tracking information may take 24–48 hours to appear after the package is scanned.

  • Notifications: Customers will receive automated email updates at key stages: processing, shipped, out for delivery, and delivered.

8. Special Considerations

  • Backorders: If an item is temporarily out of stock, you will be notified immediately. Options include waiting for restock, selecting an alternative product, or receiving a full refund.

  • Partial Shipments: In some cases, items from the same order may ship separately to ensure faster delivery. Shipping charges will not be duplicated.

  • Holiday & Peak Season Shipping: During peak seasons, shipping times may be longer than usual. We recommend placing orders early to avoid delays.

  • International Holidays: Note that local holidays in your country may affect delivery times.

9. Contact Information

For any questions, concerns, or assistance regarding shipping:

Moontopin
Email: [email protected]
Phone: (618) 985-3227
Website: https://moontopin.com

We appreciate your business and are committed to delivering your order safely, securely, and on time. Our customer service team is always available to help resolve any shipping concerns.